Transportation and Exchange

At Chadbruce, we understand that prompt, reliable delivery and a fair exchange process are essential parts of a satisfying online shopping experience. This policy outlines in detail how we handle shipping, order processing times, exchanges, returns, and any associated responsibilities.

2.1 Order Processing

• Administrative Review: After placing an order on Chadbruce.life, please allow up to 2 business days for our team to verify payment, inventory, and shipping details.

• Confirmation: You will receive an order confirmation email, followed by a shipping confirmation including a tracking number once your order is dispatched.

• If an item is temporarily out of stock or sold out shortly after purchase, we will notify you immediately and provide options: backorder, replacement, or cancellation with a full refund.

2.2 Shipping Methods & Timelines

We offer the following shipping options, depending on your region:

• Free Shipping Threshold: Enjoy free standard shipping on all domestic orders over $100 USD.

• Order Tracking: A tracking number will be emailed once the order ships. You can also review your account order history for updates.

2.3 Customs, Duties & Taxes

For international orders, any customs fees, taxes, or import duties imposed by your country’s authorities are your responsibility at delivery.

2.4 Exchange & Return Policy

We want you to love your purchase. If for any reason you are not fully satisfied, here is how our exchange and return process works:

2.4.1 Eligibility & Timeline

• Return Window: You may request a return or exchange within 30 calendar days of receiving your order.

• Condition: Items must be unworn, with tags still attached, and returned in their original packaging.

2.4.2 How to Initiate

• Email [email protected] with subject “Exchange/Return Request” including:

  • Order number

  • Item(s) to return or exchange

  • Reason for return/exchange

  • Photos (if an item is defective or incorrect)

Our team will send instructions, including a shipping label (if applicable) and expected timeline.

2.4.3 Accessory & Gift Returns

• Merchandise marked as final sale cannot be returned or exchanged.

• If your order included a free gift, please ensure the gift is returned, or we reserve the right to deduct its value from your refund.

2.4.4 Return Shipping Costs

• In the event of a defect or an error on our part (e.g., wrong size, wrong color), Chadbruce covers return shipping.

• For all other returns, return shipping costs are the customer’s responsibility.

2.4.5 Refunds & Store Credit

• Once returns arrive and are inspected, we will notify you via email for approval or rejection.

• Refunds, if approved, will be issued to your original payment method within 7–10 business days.

• Alternatively, we can offer store credit plus a 10% bonus, valid for up to 6 months.

2.4.6 Exchanges

• For size/color exchanges, once your return is received and approved, we will ship the replacement item within 2–3 business days at no additional shipping cost (domestic US only).

• International exchanges may require new shipping fees, which we will communicate clearly.

2.5 Communication & Support

• Should your package show signs of damage or you received an incorrect or defective item, please contact us within 7 days of delivery. Include order number, photos, and details.

• For any questions about shipping timelines, delivery exceptions, or lost packages, e‑mail [email protected].

• Our goal: Resolution or replacement within 72 hours of contact.

2.6 Liability

Once the item is handed over to the carrier, our liability for loss or damage is limited to the amount covered under our chosen shipping method. We recommend declined liability for high-value orders or purchasing carrier insurance.

2.7 Delivery Policy & Special Instructions

• Please provide accurate delivery information at checkout.

• If you request shipping to multiple addresses, each shipment is processed and tracked separately.

• If signature upon receipt is required, the carrier will attempt delivery 3 times. Unclaimed items may be returned to us, and any redelivery or return shipping will be charged to your account.